![]() ![]() What to do if you didn’t get a security code Instead of your regular password, you’ll need to use an app password to get in. Note: If you’ve taken the extra security step of turning on two-step verification, some apps and devices will tell you your password is incorrect, because they haven’t been updated to prompt you for a security code. Make sure to use at least eight characters, use lowercase and uppercase letters as well as special characters to ensure password safety. After entering that code on the next screen, you’ll be able to make a new password. ![]() Step 5: If you have security info on your account, you’ll get a one-time code to the alternate ph.no. Step 4: To verify that you are not a robot, you have to enter the character you see on the screen. Step 3: Enter the email address you use with your Microsoft account, or you can type in your ph.no.
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